Contact Us

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1 Stoneridge Mall Road #A112
Pleasanton, CA, 94588
United States

(510) 634-2229

FAQ

 

Frequently Asked Questions

 
 

How can I contact customer service?

Here at Good Common Sense we strive to provide you with the best natural skin care option using only earth's raw materials and the best customer service experience for our customers. If you every have any questions about any products or concerns feel free contact us via email at sales@goodcommonsense.com

 

Do you have a store?

Yes! We opened our first ever brick and mortar shop in Pleasanton, CA. Located inside the Stoneridge Shopping Mall between Mrs. Fields and Panda Express closest to JCPenny. Our store has the same hours as the mall! Come see us! 1 Stoneridge Mall Rd. Pleasanton, CA, 94588.

Can you make me a custom order?

Yes! We love to be inspired by our customers! If you would like to request a custom order please email us at sales@goodcommonsense.com

 

I'm buying a gift. Do you offer gift wrapping?

All gifts sets comes with gift wrapping. If you would like to give your recipient a gift message please click "Yes" on the "Is this a gift?" at checkout and leave a message to your recipient. 

 

When will my order arrive?

Most orders will ship within 3-5 business days. Our shipping is calculated by weight and shipping times varies from 2-5 business days via USPS. Unfortunately we cannot guarantee arrival times, all our shipping arrival dates are estimated.

 

How natural are your products? 

We get this question more than we thought we would! In a nutshell our products are 99% all natural, using unrefined butters and oils along with oil pure grade essential oils. that last 1% is because we use botanical based preservatives. We do not use any Parabens or formaldehyde nor do we use any fragrance oils as they can be irritating to sensitive skin types. Lastly, we do not use any colorants, all our products are made with herbs, fruits, or vegetable plant powder or puree. 

 

There's a brown or black fleck on the bottom of my lotion bar.. Whats that?

We use all organic and unrefined Cocoa & Shea Butters. Some of those butters may still have sediment. It's rare but happens. Not to worry its not harmful.